DEPARTMENTS

DEPARTMENTS

Operations

Finance

Create and sustain growth in providing customer delight by maintaining best practice standards of professionalism. Read more

In order to add value to the business, we have the best finance team prepared to serve the organisation and customers more efficiently. Read more

Technical

Human Resource

We are always a step ahead of the competition in churning out of the best Hi-Tech Solutions in the security industry in Zambia. Read more

To maintain a productive business we hire highly skilled, competent, healthy, dedicated and efficient workers. Read more

Legal

To provide seamless private legal services and advice to our clients at all times. Read more

Investigations Department

DEPARTMENT GOALS

It's our mandate to carry out internal and external investigations to ensure a risk and theft-free environment both within Octopus and on all stations served by the company. The department will also provide advice on risk management to our clients and private investigations services

Human Resource Department

KEY OBJECTIVE

Maintaining productivity and providing organisations, with an adequate Supply of skilled, competent, healthy, dedicated and efficient workers.

VISION

Enhancing services through innovation, creativity, team work, recruiting competent and qualified personnel and maintaining a healthy work environment, both physically and mentally

ACTIVITIES

Recruitment and Hiring, Training and Development, Employer - Employee Relations, Maintain Company Culture, Manage Employee Benefits, create a Safe Work Environment and Handle Disciplinary Actions.

ETHICS

Keep sensitive information private, create an open line of communication , prioritise both internal and external customers ' needs , Follow the dress code, Adhere to the law, Respect colleagues and clients, Report conflict of interest and care for company property .

STRATEGY

Conduct regular training due to our ever - advancing technology and Team building activities. - Synergise with all departments to create inter -operability and harmony in all corporate functions and activities.

HR SECTIONS

Corporate social responsibility and Health and Safety

CORPORATE SOCIAL RESPONSIBILITY

  • Supporting Orphanages
  • Supporting community schools
  • Voluntary cleaning of hospitals and road
  • Volant unblocking of drainage.

DEPARTMENTAL GOAL

Create and sustain growth in providing customer delight by maintaining best practice standards of professionalism, customer centricity and all ethics in all our activities as a department

MISSION

Be the number one place to call for the best solution in the ever -changing security business landscape by always being ahead of competition in every technology on the market in Zambia and sharing the platforms with the best in the world.

DEPARTMENTAL ETHICS (CDDA)

  • Integrity; we shall always serve our internal and external customers honestly and truthfully.     
  • Dependability; we shall conduct ourselves in an approachable  wherever we shall be discharging our responsibilities and win our clients trust
  • Can do; we shall adopt a can -do attitude and overcome every challenge in dispensing our duties to win customer confidence.
  • Diligence; we shall always work hard and achieve all our set bench marks and milestones time mostly and cost effectively.
  • Availability; we shall always make ourselves available to both internal and external existing and new customers alike.

GEOGRAPHICAL FOOTPRINT

  • Present in all ten (10) provinces with ten regional operations offices. 
  • Headed by National Operations manager tier one (T1),the regional supervisors in each of the ten (10) provinces come as tier two (Tr2) followed by zone supervisors  (Tier three or T3) and lastly section supervisors  as tier  four (T4)
  • Projects. Supervisors are a special sub- division of operations and presently the IHS Zambia projects is the only active with a senior  supervisor covering  the whole country and reports directly to the National Operations Manager and is understandably above regional supervisor level.
  • All regional supervisors report to either the projects senior supervisor or the general senior supervisor as they cover both projects portfolio and general client portfolio.
  • The company presently has two (2)senior supervisors General duties and Projects and both are based at head office in Lusaka.
  • The control centre or National control centre is manned 2/7 as the nerve centre of the company’s operations functions and conduct the following;
  • Hourly radio communication checks and information gathering (audio)
  • Alarm monitoring and rapid response triggering .
  • Closed circuit television (CCTV) monitoring (visual) and rapid response activation.
  • Motor vehicle tracking and monitoring.
  • Call centre service for clients and would be clients.
  • Information dissemination on security-related issues in the network and around the nation to both clients and personnel.