Operations Department

DEPARTMENTAL GOAL

Create and sustain growth in providing customer delight by maintaining best practice standards of professionalism, customer centricity and all ethics in all our activities as a department

MISSION

Be the number one place to call for the best solution in the ever -changing security business landscape by always being ahead of competition in every technology on the market in Zambia and sharing the platforms with the best in the world.

DEPARTMENTAL ETHICS (CDDA)

  • Integrity; we shall always serve our internal and external customers honestly and truthfully.     
  • Dependability; we shall conduct ourselves in an approachable  wherever we shall be discharging our responsibilities and win our clients trust
  • Can do; we shall adopt a can -do attitude and overcome every challenge in dispensing our duties to win customer confidence.
  • Diligence; we shall always work hard and achieve all our set bench marks and milestones time mostly and cost effectively.
  • Availability; we shall always make ourselves available to both internal and external existing and new customers alike.

GEOGRAPHICAL FOOTPRINT

  • Present in all ten (10) provinces with ten regional operations offices. 
  • Headed by National Operations manager tier one (T1),the regional supervisors in each of the ten (10) provinces come as tier two (Tr2) followed by zone supervisors  (Tier three or T3) and lastly section supervisors  as tier  four (T4)
  • Projects. Supervisors are a special sub- division of operations and presently the IHS Zambia projects is the only active with a senior  supervisor covering  the whole country and reports directly to the National Operations Manager and is understandably above regional supervisor level.
  • All regional supervisors report to either the projects senior supervisor or the general senior supervisor as they cover both projects portfolio and general client portfolio.
  • The company presently has two (2)senior supervisors General duties and Projects and both are based at head office in Lusaka.
  • The control centre or National control centre is manned 2/7 as the nerve centre of the company’s operations functions and conduct the following;
  • Hourly radio communication checks and information gathering (audio)
  • Alarm monitoring and rapid response triggering .
  • Closed circuit television (CCTV) monitoring (visual) and rapid response activation.
  • Motor vehicle tracking and monitoring.
  • Call centre service for clients and would be clients.
  • Information dissemination on security-related issues in the network and around the nation to both clients and personnel.